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(a) 60 or Fewer Days. If you cancel your reservation sixty (60) or fewer days prior to your scheduled arrival date, please do so in writing. Our fax number is (877) 353-0929. We will immediately put the Property back on the market for rent. If we successfully rent the Property for the entire period you reserved, we will refund your money less a $100.00 cancelation fee. If we are unable to rent the Property, your payment will be forfeited. [In the event that we are able to rent the Property for a portion, but not all, of the period you reserved, we will refund an amount which equals the payment you have made to us multiplied by a fraction (i) the numerator of which shall be the number of days during your scheduled period which we were able to rent and (ii) the denominator of which shall be the total number of days you reserved the Property. A cancellation fee shall then be deducted from such amount. For example, if you reserved the Property for 10 days and, after you canceled your reservation, we were able to successfully rent the Property for three of those ten days, we would refund 30% of the amount you have paid less a $100.00 cancellation fee.
(b) More than 60 Days: If you cancel your reservation more than sixty (60) days prior to your scheduled arrival date, please also do so in writing. We will refund your money less the processing fee & a cancellation fee of $100.00.
All reservations that need date and/or property changes are subject to a non-refundable $30.00 rescheduling fee per change. All changes must be done prior to cancellation period expiration. You must make changes Sixty (60) days or more prior to your arrival date. Agent may review cancellations that are done 59 days or less and at the Agent(s) own discretion may approve a rescheduling with an administration fee at a rate of 50% of the advance payment. Please note: Any reservations that where approved for rescheduling after cancellation period had expired, cannot cancel. If so, Guest(s) forfeit all deposits. There is no guarantee that the Guest will receive approval so do not expect it!
The total amount of the reservation will be charged along with a $30.00 administration fee.
A $100.00 service charge will be incurred for any returned checks.
In the event a Guest(s) is locked out of a property, the Guest(s) can borrow a key by coming to the office. After business hours, the Guest(s) must call Agent(s) at 865-585-5865.
An agent will meet the Guest(s) at the office. A charge of $25 is payable for obtaining the key after business hours (If there is an agent in the office after hours there is no charge). If an agent is not available for late hour calls after 11 PM a locksmith (Wolfys Locksmith 423-869-9346) will be required. The Guest(s) will be responsible for the cost of this procedure.
All homes are privately owned properties furnished and equipped by its OWNER. As such, Agent(s) cannot make any changes to the furnishings or equipment provided by the owner. If Guest(s) requires special appliances or equipment, please bring them with you. Decor, style, and color will vary. Furnishings are subject to change without notice. Under no circumstances are furniture, bedding, mattress pads, utensils or any other property supplied with the rental property to be taken out or transferred from one property to another (will result in a charge against Guest(s) credit card). Moving of furniture is prohibited; any evidence of such will result in a charge against Guest(s) credit card. Loss of these items, as well as damage to the property or furnishings in excess of normal wear will be charged to Guest(s), the renter, or to your TG Insurance Policy depending on the damage observed. Certain areas in each rental property are locked for the OWNERS personal storage and are not included in this rental. IF the owner’s closets are broken into, you will be charged for any missing items or to door lock.
Rates – Rates for weekly stays are shown on our website at www.norrislakecabinrentals.com and are based upon the homes occupancy. Rates for holidays, special events, and weekends may be higher. Rates do not include taxes and are subject to change. All of our properties can be rented with a two-night minimum during Mid & Off Season. Lakefront properties have a 7 night minimum during the peak Season & a 3 night minimum for Holidays. Lakeview properties have a 3 night minimum requirement for holidays & Peak Season.
Double bookings are rare. In the event that Guest(s) reservation for the rental property overlaps or matches the reservation of another tenant, Agent(s) reserves the right to relocate Guest(s) to a different rental property within the Agent’s rental program or that of another company. Every effort will be made to ensure that the replacement property is reasonably comparable to the original rental property booked. Agent(s) shall have the sole right to select such replacement rental property.
Agent agrees to pay any additional charges due in excess of the rental amount for the rental property, and refund any amounts paid by Guest(s) in excess of the replacement property rental amount. Guest(s) will have the option to (1) accept the replacement property or (2) reject the replacement property and receive a refund of all rents and fees paid for the rental property. Guest(s) agree that Guest(s) choice between these alternatives will be Guest(s) sole remedy for any and all damages, liability, or inconvenience arising out of the double booking.
Hot Tubs have been cleaned prior to your arrival. There will be a $35.00 charge if guest(s) require an additional cleaning of the Hot Tub during Guest(s) stay. Children under 10 years of age are not permitted in Hot Tubs without an adult present.
Agent(s) cannot guarantee against mechanical failure of heating, air conditioning, Hot Tubs, TVs, Satellite Receivers, VCRs, or other appliances. Please report any inoperative equipment to our office immediately. Agent will make every reasonable effort to have repairs done quickly and efficiently or move Guest(s) to a different property if possible. Should a repairperson make a call to a unit and find that the equipment is in working order and the problem was due to the Guest(s) oversight or neglect, the charge for service will be the Guest(s) responsibility. No refunds or rent reductions will be made due to failure of appliances or equipment. All maintenance requests must be reported to the office between 9 AM and 5 PM. Please leave a message if after hours and we will respond as quickly as possible. Guest(s) understands and agrees that Agent(s) may enter the rental property at any time for the purpose of making needed repairs. Please keep in mind that the property has been reserved and held for you and that others may have been turned away. Construction of new accommodations and attractions does occur in resort areas. Refunds or rate adjustments are not made for any inconvenience due to construction, road repair, etc.
Please DO NOT asks for refunds. ~ No refunds for early departures (less days than reserved) ~ No refunds will be given for delayed arrival ~ No refunds for reducing the number of nights reserved with less than 7 days notice ~ No refunds or reschedules due to inclement weather.
Agent(s) strives to comply with all reservation requests for specific vacation properties. However, due to ownership changes, properties being removed from rental use, mechanical problems, or other unforeseen circumstances, Agent(s) cannot absolutely guarantee a specific rental property. Agent(s) reserve the right to change assignments without notice or liability should the unit or property become unavailable. When comparable accommodations are not available, Guest(s) will have the option of selecting from available properties at the published rate or receiving a complete refund of their reservation deposit. Where there is no advanced deposit, no substitution can be made, Agent(s) will attempt to give as much notice as possible so other arrangements can be made.
If Guest(s) have selected a property, which is under construction, and the property is not completed prior to Guest(s) Arrival Date, Agent(s) will use its commercially reasonable efforts to arrange for comparable accommodations at similar rents. If comparable accommodations at similar rents are not available, neither Agent(s) nor Owner will be liable to Guest(s) beyond the obligation to refund to Guest(s) all payments made by Guest(s).
Neither Owner nor Agent(s) shall be liable for events beyond their control which may interfere with Guest(s) occupancy, including but not limited to Acts of God, acts of governmental agencies, fire, strikes, war, inclement weather and construction noise from nearby sites. NO REBATE OR REFUND will be offered in these circumstances.
Guest(s) agree that the Agent(s) reserves the right to enter the rental property anytime to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements thereto as Agent(s) may deem appropriate, or to show property to prospective purchasers or guests.
A material breach of this Agreement by Guest(s), which, in the sole determination of the Agent, results in damage to the Premises, personal injury to Guest(s) or others, a breach of the peace, a nuisance to others, or a violation of criminal law or local code, shall be grounds for termination of Guest(s) tenancy. Violation of any of the rules contained herein will result in
IMMEDIATE EVICTION and forfeiture of rent and security deposit. If the tenancy created hereunder is for 30 days or less, the expedited eviction procedures set forth in the Cabins Act will apply. Guest(s) may be evicted under such procedures if Guest(s): (i) hold over in possession after Guest(s) tenancy has expired; (ii) commit a material breach of any provision of this Agreement that according to its terms would result in the termination of Guest(s) tenancy; (iii) fail to pay rent as required by this Agreement, or (iv) have obtained possession of the Premises by fraud or misrepresentation. Any reservation made under false pretenses will result in forfeiture of advance payments and the party will not be permitted to check-in.
Renters Risk: You are renting the Property on an “as is” basis. We are not responsible for any and all injuries and/or death occurring on the Property or while renting any additional items from Norris Lake Cabin Rentals (i.e. boats or water trampolines). We are not responsible for any defects on the Property. If there is something in need of repair, report it immediately to the number above. If someone in your party gets injured, report it as soon as possible. We shall have absolutely no responsibility or liability for any damage or injury to person or property. You shall indemnify and hold us harmless from and against any and all claims, demands, losses, liabilities, judgments, damages, costs and expenses of every kind and nature whatsoever, including attorneys’ fees and court costs arising out of the Property or your use of the Property .
All properties are privately owned and have different subscription packages for cable and/or satellite. Agent(s) does not guarantee any programs or events, Guest(s) liable for ordering any pay per view, programming charge plus an additional $5.00 charge per program or event will be charged to the guest (s) credit card.
Not all properties are equipped with a telephone; Guests agree to make all long distance calls with a calling card. If Guest(s) charges long distance phone calls to Owner’s phone, Guest(s) will be liable for said charges plus a charge of $5.00 per call.
Smoking is not permitted inside any of the Norris Lake Cabin Rental Properties. Outside smoking is permitted but PLEASE DO NOT LITER. Use ash tray and do not through on ground as fire may erupt. Failure to obey this rule will result in an additional cleaning fee charged to the guest(s) credit card.
If Guest(s) violates any of the conditions of this Agreement; Agent(s) may terminate this Agreement and enter Premises. Upon notice of termination of this Agreement, Guest(s) shall vacate the Premises immediately and forfeit all rents.
FIREWORKS ARE ABSOLUTELY PROHIBITED WITHIN ALL RESORT AREAS. NO EXCEPTIONS! You will be ejected from the home without reimbursement of any kind if reported letting off fireworks.
Fires: There are to be no bon fires outside of fire rings due to TVA regulations. There is a maximum of 5 years in prison and a $50,000 fine involved if the TVA discovers such activity. Be safe and do not start any fires .